It’s so rare these days to be blown away with awesome customer service – #shoutout to The Polly Fox

We had a major snowfall this weekend – it’s winter! But this is the Pacific North West – not Ontario! I had just finished clearing my driveway for the third time in less than 15 hours. I really don’t mind – it’s great cardio, and the feeling of accomplishment is good enough for me! Then I get a phone call…

Dad! I can’t do this there’s too much snow!

Our daughter Ellen is house sitting for one of our client-friends. Ok, Ellie no problem – I’ll be there in 30 minutes #Dadlife

On my way there I decided to stop by a local bakery I know. They’ve just relocated to a new place and I’s been meaning to explore it. My daughter is gluten-free (not by choice) and from previous experience, their food is the best! One time I bought their BLT baguette for her. She cried, saying she never thought she’d taste bread like that ever again having gone GF.

I finally found a parking space, hiked through 8 inches of snow and arrived at the Polly Fox. There was a guy outside clearing the sidewalk.

Sorry man, we’re closed! The snow was just too bad so we called a snow-day to protect our staff having to come in

“Darn! I came specially to buy my daughter a treat – she’s not well and overwhelmed by how much snow she has to clear.”

Now if I had checked their Social Media I would have known they were closed 😉

Expressing his apology – I’m sure we have cookies and bars still – let me go check. A minute later, they let me into the closed store (it’s a wow BTW) They had lot’s of giant cookies and Nanaimo bars. I placed my order and got out my credit card to pay.

They’re on us – sorry we’re closed – hope your daughter feels better!

Really? Wow – how great was that? Now that’s customer service! How often does this happen? My guess is more often with this new generation of boutique bakeries and coffee shops – they totally get what real customer service is all about. They also have rocking social media and a beautiful brand identity.

Just another reason why we chose Abbotsford to live and work from too!

Kudos to the Polly Fox Bakery & Bistro – you don’t have to be gluten-free to enjoy their awesome new location and menu.

Check them out on Instagram, and Facebook 

Mission accomplished!






Chief Imagination Officer at We Make Stuff Happen
Jonathan Christian is the creator of We Make Stuff Happen, a unique Canadian based Consulting Agency, helping businesses and non-profits internationally tell their story online and on land. Over the years, Jonathan has worked with hundreds of entrepreneurs helping them learn and leverage their story with massive success.

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